Privacy Policy

CanterVR ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VR remote access platform and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Services.

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Billing information (payment card details, billing address)
• Profile information (profile picture, preferences)
• Communications you send to us (support requests, feedback)

2.2 Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• VR headset information (model, firmware version)
• Connection data (IP address, connection timestamps, session duration)
• Usage data (features used, actions taken within the Services)
• Performance data (latency, bandwidth usage, error logs)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors (transaction confirmations)
• Analytics providers (aggregated usage statistics)
• Social media platforms (if you choose to link accounts)

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Create and manage your account
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Personalize and improve your experience
• Comply with legal obligations

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.

4.2 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

4.3 Business Transfers

In connection with any merger, sale, or transfer of company assets, your information may be transferred as part of the transaction.

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• End-to-end encryption for all remote connections
• Secure Socket Layer (SSL) technology for data transmission
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Encrypted storage of sensitive data
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active account data: Retained while your account is active
• Transaction records: Retained for 7 years for tax and legal compliance
• Usage logs: Retained for 90 days for performance monitoring
• Support communications: Retained for 3 years after resolution

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data in a portable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@cantervr.com. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. These include:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how users interact with our Services
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses approved by relevant authorities, to ensure your information receives adequate protection.

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@cantervr.com.

Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policy of every site you visit.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For material changes, we will provide additional notice, such as an email notification or a prominent notice on our Services. Your continued use of the Services after such modifications constitutes your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

For EU/EEA residents, you also have the right to lodge a complaint with your local data protection authority.